Do you have any suggestions or comments regarding the game update? Let us know here!

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4 comentarios

  • Virginia

    Please, I need to turn off the music during the loading of the game. How can I do this?

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  • etermax

    Hello Virginia! Thank you for reporting this situation through this post. We are aware of the issue with the music that plays when the app is opened and are currently working to have this fixed as soon as possible. We apologize for any inconvenience this may have caused you. We wish you a great day!

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  • Stella Matthews

    My query is about chat.  After a quick look it seems the lack of chat is at least 2 yrs old.  The old version let me chat with friends and because of problems I had the delete the original version and had hoped to reinstate it but only this newer version was available.  This newer one is annoying because I can no longer communicate with a friend.  So this version has stuff I'm not interested in and the only way I can contact a particular friend is to keep on playing which I'm really not enjoying at all.  Please can your tech team sort this out.

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  • etermax

    Hi, Stella Matthews! It's important to indicate that one of the main reasons that led us to make the decision to carry out an update of Word Crack was the inability to address problems that our community had been reporting (in the previous version), in addition to having certain technical impediments to implement features suggested by users. For this reason, this new update of Word Crack now becomes the playable version and it will not be possible to return to the previous one. We understand that as a loyal Word Crack user, the change may seem negative at first, but we are committed to the continuous work to improve and provide an even more satisfying gaming experience. Over time, we will continue to add more content to the app. We appreciate your patience and hope you can give the game a chance, to discover all that is to come! As for the issue you mention with the chat, in order to provide you with the corresponding help, we need you to tell us the username and email you use to log in to the application. Could you please send us this information via email, to the address wordcrack2.help@etermax.com? We look forward to your message! Have a lovely day! 

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