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  1. Support Center
  2. Troubleshooting
  3. Frequent issues

Frequent issues

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  • How can I retrieve the ad-free version if I had already purchased it before?
  • Why did I lose my account progress?
  • I have problems with the Chat
  • Why didn't I receive the Ranking points?
  • How can I transfer the purchase of the no-ads version to another device?
  • How do I update the game?
  • What do I do if the game shuts down or freezes?
  • Having trouble logging into to the forum?
  • What can I do if I see an inappropriate ad?
  • What do I do if I received an inappropriate message?
  • Why am I seeing ads if I already paid for the ad-free version?
  • How to contact us
  • What can I do if I forgot my password?
  • I made a purchase by mistake, how can I fix it?
  • My purchase wasn't credited, what can I do to fix it?
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