Frequent issues
- How can I retrieve the ad-free version if I had already purchased it before?
- Why did I lose my account progress?
- I have problems with the Chat
- Why didn't I receive the Ranking points?
- How can I transfer the purchase of the no-ads version to another device?
- How do I update the game?
- What do I do if the game shuts down or freezes?
- Having trouble logging into to the forum?
- What can I do if I see an inappropriate ad?
- What do I do if I received an inappropriate message?
- Why am I seeing ads if I already paid for the ad-free version?
- How to contact us
- What can I do if I forgot my password?
- I made a purchase by mistake, how can I fix it?
- My purchase wasn't credited, what can I do to fix it?